Frequently Asked Questions
1. How do I prepare my car for transport?
Wash your car, dirt and dust can easily hide dings, scratches and dents. Clean the inside of your car to avoid things being tossed around inside the car, remove anything not secured. Disable the alarm. Don’t gas up. Check for leaks. Check tire pressure to reduce the risk of damage to tires. Remove custom accessories. Lock the car.
2. How far in advance do you need to book car shipping?
We recommend scheduling your auto transport anywhere from two days to two weeks in advance but providing us with a longer lead time allows us to schedule your vehicle transport better.
3. How do I get a quote for shipping my vehicle?
To get a quote for shipping your vehicle, you can either use our instant online link or call one of our specialists at (416) 494-9090.
4. How do I pay for my auto shipping?
We accept all major credit cards or electronic transfers for the full pre-payment of your shipment.
5. How long does it take to ship a vehicle?
It all depends on the destination, but, on average, vehicle transports take 1-2 weeks.
6. Can I transport an inoperable vehicle?
Yes, we can transport non-running vehicles provided that it can still roll, steer and brake properly. Make sure to communicate to our dispatch that our vehicle is inoperable.
8. Is my vehicle insured?
Vehicles are insured against in-transit damage caused by equipment failure or negligence of the carrier.
9. What kind of truck will my car be transported on?
Abrams Auto Transport uses carriers called stingers that can hold up to 9 vehicles depending upon weight and size.
10. What is door-to-door delivery?
Door-to-door delivery means that we will strive to get as close to your delivery destination as is physically possible without risking damage to your vehicle or our equipment. Many communities have restrictions regarding large vehicles that will prohibit them from entering residential areas. If access to your destination is restricted by low bridges, narrow streets, tight turns, wires, overhanging trees, or other obstacles, our driver will contact you to arrange delivery at an agreed-upon location.
11. What is Abrams’ Cancellation Policy?
You can cancel your order up to 72 hours prior to pick up, free of charge. 48 hours or less, full charge applies.